How can we help you?

To create an firmabs.com customer account, we will ask you to provide us with an email address and choose a password. Once your account is created, you can enter your billing address and create a delivery address book.

You can modify your password, the email address linked to your account, and your address book. You can also manage the payment methods you have registered as favourites. To do this, you simply have to access your customer account and go to the “Personal data” section.

If you’ve forgotten your password, you can reset it in the REGISTER section. You’ll receive an email with instructions on how to change your password.

To see your order status, please provide your order details, such as the order number, email address. Alternatively, you can track your order with the tracking number via this link.

Please contact our after-sales team at support@firmabs.com with your order number and reason for cancellation. We will assist you promptly.

We are available online in more than 180 countries. You can check the full list of countries here.

The available languages on firmabs.com depend on the country you are browsing from. You can find the language options in the upper-right corner of our website. Currently, we offer English, Spanish, French, Arabic, Dutch, German, Italian, Japanese, and Korean.

To benefit from the discount, enter the code without spaces in the “Discount  Code” field when finalising the order on our website www.firmabs.com.

We accept the following payment methods: Visa, Mastercard, American Express, Discover, Apple Pay, PayPal, Klarna, and Afterpay.

Reasons why your card may be rejected include:

- Incorrect data was entered. Check that you have filled in all the required fields.

- The card might have expired. Check that your card is within the validity date.

- The card limit was reached. Check with your bank that the card has not exceeded the allowed purchase amount.

To initiate a return, please email us at support@firmabs.com with the following details:

• Your order number
• A brief description of the issue
• Photos or videos of the product issue (if applicable)

We will get back within 24 business hours and you could check more details here.

A. Defective ProductsOn the rare occasion that you receive a defective item, please contact us immediately at support@firmabs.com. In your email, include:

• Your order number
• A brief description of the problem
• Photos of the issue

We offer the following solutions:

• Resend the Product: We will send you a new item, and you’ll need to return the defective one to us.
• Full Refund: We will provide a full refund, and you’ll need to return the defective item to us.
• Partial Refund: You can keep the defective item, and we will offer a partial refund.

Cost of Return:We will cover the return shipping costs for defective products.

B. Non-Defective Products

Size IssuesIf the item doesn’t fit, we recommend checking our size chart before placing an order. If it doesn’t fit, feel free to contact us for assistance.

Other ReasonsIf you no longer want the product, we accept returns under the following conditions:

• Refund Method: Refunds will be issued to the original payment method.
• Shipping Costs: We do not refund the original shipping charges.
• Return Shipping Costs: You will be responsible for the return shipping costs.

Cost of Return:For non-defective products, return shipping costs are your responsibility.

The return deadline is 30 days from the reception of the email confirming the shipment.

Home delivery takes between 8 and 15 working days. You can check more details here.

Go to the “Orders placed” section of your account to see your purchase status. If you made the purchase as a guest, please check the email notifications we send you.

You can also check the tracking status under page Track My Order .

Home delivery is $5-$10 based on country (Free with purchases over $130).

Yes, we have a size guide available on our website to help you choose the right size for your body measurements. Please refer to the size chart.

Yes, all the sizes of our products on the website are in USA size. Please kindly note, thank you.

Please provide the product details and your email, and we’ll notify you the status and once it’s back in stock.