FAQ

Q: What payment methods are supported?

We accept VISA, MasterCard, Paypal, Apple Pay as well as other methods that are updated to be available on the Checkout page of our website.

Q: How to track my order?

You can click HERE to find ways to track your order. If you still have some questions, please feel free to contact us: support@firmabs.com

Q: Can I cancel my order?

You can cancel you order before the product is shipped, and you will receive a full refund. If the product has already been shipped, we cannot cancel the order.

Q: Is my payment secured?

Your payment is secure and your information always remain private. All information is encrypted form to ensure the overall security of all sensitive information.

Q: Can I pay with my Paypal account?

Of course, Paypal is an accepted form of payment.

1. Select PayPal as your payment method in the checkout.
2. You will be redirected to the PayPal website to continue the payment.
3. If you are already a PayPal customer, you can log in with user data and confirm the payment. If you are not familiar with PayPal, you can create a PayPal account and confirm your payment.
4. You will be returned to the shopping home page and your order and payment will be successful.

Q: Can I return the goods if they have quality problems?

We try our best to guarantee product quality. If you receive quality problems, you may return the item for a full refund. We will bear the cost of freight as long as the reason for returning the item is due to quality issues or a mistake on our part.

Q: Can I return an item without any quality problem.

We accept returns for any reason for up to 30 days from the date of receipt of the goods. However, you need to bear the return postage.

Q: How do I return my items.

Please feel free to contact us at support@firmabs.com. Our customer support team will help. For more information, please read out Return Policy

Q: Do I need to pay for returning an item?

If the reason for the return is not due to quality issues or our mistake, you are responsible for the cost of the freight.

Q: How long can I get a refund?

It depends on the original payment method:

• For Credit Card, it can take 3-15 days for the refunds to be reflected in your account. (Depends on the bank)
• For Paypal, it can take about 1 day for the refunds to be reflected in your account.

More Questions?

Please feel free to contact us: support@firmabs.com.